Austin
 

Frequently Asked Questions

Frequently Asked Questions

Where can I find the terms and conditions of a season subscription?
Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.
Close
Why should I buy from the Official and Authorized Ticket sources?

Broadway Across America strongly urges all of our patrons to purchase their tickets through an Authorized Ticket Source which includes BroadwayAcrossAmerica.com, TexasPerformingArts.org, Bass Concert Hall Ticket Office and Texas Box Office outlets, and the Texas Box Office phone room at 512.477.6060 or 1.800.982.2386. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.


Close
I have lost my tickets. What can I do?

If you cannot find your tickets and have purchased them through an Authorized Ticket Source (Broadway Across America, Bass Concert Hall Ticket Office and Texas Box Office outlets) we have a record of your sales transaction and can accommodate you. Please return to your point of purchase as soon as you as you discover you have misplaced your ticket(s). We will confirm your seating and issue a “Location Pass”, which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed. Identification and payment verification will be needed when you pick up the tickets. If tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.


Close
Can I exchange my single tickets?

We do allow exchanges on single ticket sales made through the Texas Box Office, they must be done in person at the Texas Performing Arts Ticket Office by the original purchaser. There is a $5 charge per ticket.


Close
What do I do if a performance is cancelled?
In the unlikely event a performance is cancelled, Broadway Across America and Texas Performing Arts will inform patrons via phone, email, or mail and give patrons appropriate information regarding the show’s ticketing policies. Ticket holders are also encouraged to return to their original point of purchase for more information. We recommend that patrons check for updates and information regarding their scheduled performance by visiting BroadwayAcrossAmerica.com and TexasPerformingArts.org.
Close
What is the policy with regards to inclement weather?

We rarely cancel performances due to weather. In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather, updates will also be posted on BroadwayAcrossAmerica.com and the Texas Performing Arts Facebook page. We recommend that patrons check these sites frequently if there is a pending or occurring storm. 


Close
My plans have changed. Can receive a refund for my single ticket purchase?

Refunds are not available for single ticket purchases.


Close
I’m a subscriber and would like to exchange my tickets. How can I do that?

Please call our Subscriber Hotline at 800-731-7469 and speak to representative Mon. to Fri. 9am to 5pm. You can also visit the Bass Concert Hall Box Office Mon. to Fri. 11am to 2pm inside the lobby, 2pm to 6pm at outside windows, and one hour and a half hours prior to Bass performances.


Close
Can I purchase tickets in person? What are the ticket office hours at Bass Concert Hall?

The Bass Concert Hall Ticket Office is located at 2300 Robert Dedman Drive, open Monday – Friday, 11 a.m. - 6 p.m. (11 a.m. - 2 p.m. inside the lobby, 2 p.m. - 6 p.m. at outside windows). The Ticket Office is open one and a half hours prior to Bass Concert Hall performances. Tickets are also available at all Texas Box Office locations including the Frank Erwin Center Box Office and most Austin area H-E-B locations. You may call the box office directly at 512-477-6060.


Close
I had an issue at a recent performance that I would like to speak to someone about. How can I contact a customer service representative?
Please send us an e-mail at AustinService@BroadwayAcrossAmerica.com or contact our service center at 1-800-731-7469, Monday – Friday from 9AM to 5PM and any one of our representatives will be more than happy to assist.
Close
Due to an emergency, I missed my scheduled performance. What can I do?
We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway Across America at 800-731-7469 and ask to speak to a representative within two business days of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the company. Seating will be for select performances and based upon availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances.
Close
How can I purchase merchandise from a show?
Merchandise will be sold in the lobby pre-show and during intermission.
Close
When will tickets go on sale to the general public for a specific show?

Tickets go on sale to the general public on a rolling basis throughout the season, typically a few months prior to the show’s engagement. The best way to be notified when shows go on sale is to join the eClub. Click Here and sign up today!


Close
How can I view a seating chart for the venue?

 Please click here!


Close
What is the appropriate dress for attending the theatre?
There is no specific dress code for attending Broadway Across America shows.
Close
May I bring a child to the theatre?
Children under the age of six are encouraged to attend only special children’s theatre events. Everyone entering the theatre must have a ticket regardless of age. For the comfort and enjoyment of all guests, children who are disruptive to other guests will be asked to leave the seating area. Infants will not be allowed to attend Broadway performances. Parents should use their discretion when deciding what shows are appropriate for children. For more information on recommended minimum age for a specific show, please visit the show page on BroadwayAcrossAmerica.com.
Close
Back to Top

Contact Us

If your question has not been answered, please contact Broadway in Austin Customer Service so that we may be able to speak with you personally.

Contact Us
Shows Subscriptions Theaters Buzz