Frequently Asked Questions


General subscribers information.

For existing Subscription Ticket Holders, please click HERE.

For your subscriber resources, please click HERE.

Learn More about managing your tickets online by clicking HERE.


I have an emergency regarding my performance tonight/this weekend and the Service Center is closed. Who can I contact?

We understand emergencies arise. Please contact the Bass Concert Hall box office at 512.471.1444 to see how we can assist you.

How do I purchase Subscription tickets?

You can purchase Subscription tickets for the Lexus Broadway in Austin series:

1. Online by clicking HERE.

2. By phone at 800.731.7469


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Non Subscribers

How do I purchase tickets for an individual show?

Lexus Broadway in Austin strongly urges all patrons to purchase tickets through an authorized ticketing outlet.

Authorized ticket outlets:

1.  Bass Concert Hall Box Office (Tue-Fri 11am-6pm)


3.  By phone at 512-477-6060

4.  Other Texas Box Office locations

How can I receive priority access to tickets before the on sale date?

Be among the first in line for Lexus Broadway in Austin non-subscription tickets, news and special offers by joining our eClub!  The eClub is an electronic mailing list that is free to join.

Click here to sign up!

How can I reserve tickets for a group of 10 or more?

Contact our Group Sales department at 877.275.3804 (Mon-Fri 9am- 5pm).

Do you offer ADA seating for the season and/or individual show(s)?

Yes!  Accessible seating is available for both season and individual performances.  Season Subscribers can purchase accessible seating online at, at the Bass Concert Hall Box Office or by phone at 800.731.7469.  For individual ticket sales, accessible seating can be purchased online at, at the Bass Concert Hall Box Office or by phone at 512.477.6060 . 

Do you offer Sign Interpreted performances?

Yes!  Sign Interpreted performances are scheduled for the Saturday Matinee performance (or the first Saturday Matinee performance for a multi-week run).  Patrons who are deaf or hearing impaired who would like to purchase a Season Subscription may call our TTY Line at 212.307.2166 (Mon - Fri, 9 am to 5 pm).  If you are interested in an individual show, Texas Performing Arts will assist patrons with visual, hearing, and mobility impairments.  Please call the Box Office at 512.471.1444 for more information.

How can I view a seating chart for the venue?

For a seating chart of Bass Concert Hall at Texas Performing Arts, please click HERE

At what age can my children attend shows?

We recommend that children under 5 not attend the shows unless otherwise stated.  Every person must have a ticket regardless of age to attend. While most of our shows are for mature audiences, we leave it up to the parent to decide if a show is appropriate for their children.

Where can I find driving directions and parking information?

Click HERE for information about driving directions and parking at Bass Concert Hall, located on the University of Texas at Austin campus. 

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Contact Us

If your question has not been answered, please contact Broadway in Austin Customer Service so that we may be able to speak with you personally.

Contact Us

Presented by Texas Performing Arts. Broadway Across America provides production services for Texas Performing Arts.
Sales tax exempt pursuant to Texas Tax Code Section 151.3101 (a)(3).

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