To protect the health and safety of our community, the remainder of the Lexus Broadway in Austin 2019/2020 season has been suspended. Ticket holders will be contacted directly with more information.
Broadway Across America

COVID-19 Credit Terms and Conditions

Disney’s Aladdin

Credit will be issued only when you click on the “CREDIT MY BROADWAY ACCOUNT” button in the email you receivedI Credits will be applied to all applicable accounts on April 3, 2020. Credit value will be inclusive of the face value of your tickets and any per ticket or per order service, handling, and/or processing charges on subscription additional, group sales, and eCLUB tickets. Credit is not redeemable for cash, and is only redeemable (in whole or in part) towards the purchase of tickets for Broadway in Austin performances at Bass Concert Hall (including season subscriptions, additional subscription tickets, eCLUB tickets, group sales tickets, seat upgrades and exchanges). Purchase amounts that exceed the value of the Credit will require an additional method of payment for the balance due. Credit is non-transferable and can only be used for orders associated with your account. To obtain the balance of your Credit, please call 1.800.731.7469 or log in to your account at https://am.ticketmaster.com/baaaus. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. Credit expires 5 years from the date of issuance. Clicking the “CREDIT MY BROADWAY ACCOUNT” button in the email you received to receive a Credit instead of a refund for cancelled performances constitutes acceptance of these Terms and Conditions. Once you have done so and the Credit is applied to your account, that refund is deemed to have been paid to and received by you. Credits are only available for tickets purchased directly through Broadway in Austin. Broadway in Austin is not responsible for the ticketing practices put in place by secondary ticket providers.

COVID-19 Donation Terms and Conditions

Disney’s Aladdin

Broadway Cares and programs and affiliates of Broadway Cares is a 501(c)3 tax-exempt organization. Donation will be made to the Broadway Cares COVID-19 Emergency Assistance Fund in your honor by Broadway Across America. Donation amount will not qualify for tax deduction by ticket holder.

 

COVID-19 Refund Terms and Conditions

Disney’s Aladdin

If you elect to receive a refund, our team will refund the face value of your tickets to your original method of payment. Your refund will not include any per ticket or per order service, handling and/or processing charges paid on subscription additional, group sales, or eCLUB tickets. Refunds will be processed on April 6, 2020. Your refund should post to your account within 30 business days. Refunds are only available for tickets purchased directly through Broadway in Austin. Broadway in Austin is not responsible for the refund practices put in place by secondary ticket providers.