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General Venue Information

You may visit our theater information page here.

More information may also be found on the venue’s website.

Bass Concert Hall Ticket office is open from Tues – Fri, 10am – 6pm.

We understand emergencies arise. Please contact Bass Concert Hall at 512.471.1444 (Tues – Fri, 10am-6pm) to see how we can assist you.

Detailed information about parking may be found on the Texas Performing Arts Directions and Parking page here. 

Valet parking is available before performances at Bass Concert Hall. Please check the venue’s website here for specific information regarding directions, hours, and prices.

For the safety of our patrons, security measures have been instituted at all Texas Performing Arts venues. We strongly encourage guests to only bring essential items in order to provide a safer environment and expedite guest entry into the venues.

The following bags are permitted at Texas Performing Arts venues:

  • Clear bags that do not exceed 12” x 12” x 6”
  • Items in clear bags may not exceed size limit of 6.5” x 4.5” x 2”
  • Small clutch bags not exceeding 6.5” x 4.5” x 2” do not have to be clear

Prohibited bags include:

  • Purses
  • Diaper bags*
  • Cases (camera, binocular, etc.)
  • Backpacks
  • Fanny packs
  • Printed pattern plastic bags
  • Reusable grocery totes
  • Mesh or straw bags
  • Duffel bags
  • Large totes

*Items normally carried in a diaper bag must be put into a clear plastic bag for venue entry.

Food and drinks are typically sold in the lobby before shows and during intermission. 

Food and drinks are allowed inside the theater at the discretion of the presenter. If you are at a performance and want to know if you can take your food and drink inside, an usher can tell you the policy for the show you are attending.

Night of Show FAQs

There is no specific dress code. Most people enjoy dressing up to go to the theatre, and some events, such as opening nights, will draw a dressier crowd. For theatrical performances, you will see people in everything from casual to formal wear.

We recommend that you arrive at the venue at least 45 minutes before the performance to allow plenty of time to park and get seated. Theater doors generally open for seating 30 minutes prior to the start of the show.

Please arrive on time out of courtesy for the performers and your fellow audience members. Arriving late may result in seating holds or alternate seating within the theater. Admission or re-admission of latecomers is ultimately subject to the producers’ discretion and guidelines for each individual show.

For most shows, merchandise may be sold in the lobby prior to the show and during intermission.

Buying Tickets

View our seating chart here.

A full list of accessible services for the venue may be found here. 

Limited View seats generally have a partial view of the stage due to the viewing angle in the theater. Obstructed View seats have a partially blocked view of the stage due to objects such as columns, railings, or sound equipment. To inquire about Limited or Obstructed View seats, please call us at 800.731.7469 (Mon – Fri, 9am to 5pm).

You sure can! Individual show tickets are available in person at the following location:

 

TEXAS PERFORMING ARTS’ BASS CONCERT HALL

2300 Robert Dedman Drive Austin, TX 78712

 

Walk-up sales on the night of the show are subject to availability and cannot be guaranteed.

Lottery and rush ticket policies vary between productions and are often not determined until the day the show premieres. Please follow us on Facebook and Twitter or call us at 800.731.7469 (Mon – Fri, 9am to 5pm) for more information. If an in-person lottery or rush has been announced, please note that seating is always subject to availability and cannot be guaranteed.

Buying Tickets

Broadway in Austin strongly urges all patrons to purchase through the following authorized ticketing outlet:

 

TexasPerformingArts.org

Bass Concert Hall Ticket Office (T-F, 10am-6pm)

By phone at 512.477.6060 (M – Fri, 11am – 6pm)

On-sale dates vary, but most shows tend to go on sale 2-3 months before they come to town. The best way to be notified when shows go on sale is to join our eCLUB, which you may sign up for here.

Please visit our Shows page for general information about our upcoming productions.

Accessible seating is available online, over the phone at 512.477.6060 or in person at the Bass Concert Hall Ticket Office. If you are an eCLUB member and wish to purchase accessible seats for a production, please call us at 866.880.9572 (Monday – Friday, 9am – 5pm ET). A full list of accessible services for the venue may be found here. 

eCLUB

Our eCLUB is a free electronic mailing list that gets you access to advance offers for select local Broadway shows BEFORE they go on sale to the public! You may also receive priority offers and discounts to other live entertainment events in your area, plus monthly eNewsletters and special offers from Broadway in New York City. Join our eCLUB here!

Please call Texas Performing Arts at 1.800.687.6010 or email us at tickets@texasperformingarts.org 

All sales are final and refunds cannot be given.

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

Ticketing Questions

If your tickets were misplaced or destroyed and you purchased them through an authorized ticket source (Bass Concert Hall), a record of your sales transaction exists and we could accommodate you. Please contact your point of purchase as soon as possible to verify your options for replacement tickets.

We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. No refunds can be given for past performances.

In the unlikely event that a performance is cancelled, Broadway In Austin will inform customers via phone, email, or mail with information regarding the ticketing policy. Ticket holders are encouraged to return to their original point of purchase for more information.

 

In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theater. During inclement weather, updates will be posted on our Facebook and Twitter pages and on the Broadway In Austin homepage.

We advise all customers to contact their original point of sale. If you bought your tickets through the Broadway Across America eCLUB, you may call our hotline at 866.880.9572 (Monday – Friday, 9am – 5pm ET) or email us at SpecialServices@BroadwayAcrossAmerica.com.

Lucky Seat offers a limited number of tickets for certain performances to winners of a random drawing. More information about Lucky Seat and a list of current drawings may be found here.

Please reach out to Lucky Seat directly by emailing help@luckyseat.com.

Broadway In Austin requires that every person, regardless of age, must have a ticket. Age recommendations vary by production.

Website Issues

If you are receiving an error message, please call our eCLUB Service Line at 866.880.9572 (Monday – Friday, 9am – 5pm ET) or email AustinService@BroadwayAcrossAmerica.com for assistance.

Buying New Subscriptions

A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.

Please visit our Season page for more information about season ticket holder benefits.

5 – show subscription packages for the 2019/2020 Broadway in Austin series are currently on sale. You can purchase a subscription package online or by calling our Subscriber Hotline at 800.731.7469 (M-F, 9am – 5pm).

The price of each subscription seat reflects the face value of your tickets, $45 in processing fees, facility fees totaling $20 for the 5-show packages, $1 modification fee, and, if applicable, the additional Patron Club or Texas Inner Circle donation.

 

Texas Inner Circle Donor VIP subscriptions include a $150 donation to the Texas Performing Arts Texas Inner Circle for each subscription ticket ordered, with a minimum donation of $300 per subscriber account, and the $100 additional Patron Club fee outlined below.

 

Patron Club subscriptions include a $100 additional fee for each subscription seat purchased.

Patron Club subscribers receive all the convenience of season tickets, premium seating locations, and additional benefits exclusive to Patron subscribers. For more information about subscriptions and benefits, please visit our Season page.

New and renewing subscribers have the option to take part in our interest-free Payment Plan when buying a season ticket package! Opting into the Payment Plan splits the total price of your season package into multiple installments, which we automatically charge to your card at no additional cost. For more information, please call us at 800.731.7469 (Mon – Fri, 9am to 5pm).

Exchanging and Adding Tickets

This is one of the best benefits of becoming a Broadway in Austin Season Subscriber! If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange or upgrade into new seats for the same performance.

 

IMPORTANT INFORMATION ABOUT EXCHANGES:

Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged two business days before your regularly scheduled performance and by Friday at 5:00 pm for Sunday performances. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange. Exchanges may only be made for a different performance of the same show.

Please note: Ticket exchanges for Disney’s ALADDIN and DEAR EVAN HANSEN must be completed no later than 72 hours prior to your performance. Exchanges for all other shows must be made at least 48 hours prior to showtime.

    1. Click HERE to log into your account or go to SUBSCRIPTIONS, then MANAGE MY TICKETS.
    2. Log into your account by entering an e-mail address and password.
    3. Click MY TICKETS at the top of the dashboard, VIEW & MANAGE TICKETS in the Quick Links section, or one of your upcoming events displayed on the dashboard.
    4. Click the box marked with an ellipsis and then EXCHANGE.

5.  Check the box next to the SEAT LOCATION(S) you wish to exchange, then click the EXCHANGE button in the top right hand corner under MANAGE MY TICKETS.

 

6. Click CONTINUE TO EXCHANGE in the pop up window.

7. Select the new date you wish to attend the show and then click CONTINUE.

8. Use the seating chart, select your new seats, and click CHECKOUT.


 

9. Review the details of your exchange, making sure to double check the new show’s date, time, seat location, and number of seats. Once confirmed, click EXCHANGE SEATS to proceed to checkout.

10. Go through the checkout process to select your Delivery Method and Payment Type to complete the exchange. Your original seats will not be released until you click PURCHASE TICKETS.


We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your subscriber benefits is the ability to exchange into another performance of the same show. You may also transfer your tickets to a friend or loved one for free by logging into your online account.

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 800.731.7469 (Mon – Fri, 9am to 5pm) for further information.

    1. Click HERE to log into your account or go to SUBSCRIPTIONS, then MANAGE MY TICKETS.
    2. Log into your account by entering an e-mail address and password.
    3. Click MY TICKETS at the top of the dashboard, VIEW & MANAGE TICKETS in the Quick Links section, or one of your upcoming events displayed on the dashboard.
    4. Click SEND in the event management screen.

5. Select the seat(s) you would like to transfer and click SEND.

6. Enter in the recipient’s information and click SEND.

7. You will be shown a confirmation screen of your transfer.

8. If you need to withdraw your transfer from a recipient, you can reclaim the tickets.


 

 

Once additional tickets and exchanges become available for subscribers, you may add tickets online, over the phone 800.731.7469 (Mon – Fri, 9am to 5pm), or in-person at:

 

TEXAS PERFORMING ARTS’ BASS CONCERT HALL
300 Robert Dedman Drive
Austin, TX 78712

IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:

Additional ticket orders for the 2019-2020 Season will be limited to 8 tickets for most shows. Orders that exceed this limit will be cancelled without notice, including multiple orders on the same account, billing address, or credit card.

Additional tickets purchased by phone or online will incur a $10 service charge. 

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.

Please note: Additional ticket orders for DEAR EVAN HANSEN will be limited to two (2) tickets per account. Inventory for DEAR EVAN HANSEN is limited and available on a first-come, first-served basis. Additional ticket orders for all other shows will be limited to eight (8) tickets per account.

Additional tickets and exchanges are currently available for the 2019/2020 Broadway in Austin season. Ypu may pruchase additional tickets or exchange your seats by calling your subscriber hotline at 800.731.7469 (M – F, 9am to 5pm) or online.

Additional ticket orders for DEAR EVAN HANSEN will be limited to two (2) tickets per account. Please note: Inventory for DEAR EVAN HANSEN is limited and available on a first-come, first-served basis. Additional ticket orders for all other shows will be limited to eight (8) tickets per account.

Please note: Ticket exchanges for Disney’s ALADDIN and DEAR EVAN HANSEN must be completed no later than 72 hours prior to your performance. Exchanges for all other shows must be made at least 48 hours prior to showtime.

Season Options are not part of the main package and are sold to subscribers on a first-come, first-serve basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.

Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our subscriber hotline at 800.731.7469 (Mon – Fri, 9am to 5pm) and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

General Subscription Questions

We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact Broadway In Austin as soon as possible at 800.731.7469 (Mon – Fri, 9am to 5pm. During the weekend, you can visit the Broadway representative at the Bass Concert Hall Ticket Office. No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.

If your subscription tickets have been misplaced or destroyed, contact Broadway In Austin at 800.731.7469 (Monday to Friday, 9am-5pm) or AustinService@BroadwayAcrossAmerica.com as soon as possible to request a reprint.

You may call us at 800.731.7469 (Mon – Fri, 9am to 5pm) or reach us via email at AustinService@BroadwayAcrossAmerica.com. If you prefer to send written communication, please mail to:

 

LEXUS BROADWAY IN AUSTIN

729 7th Avenue, 6th Floor

New York, NY 10019

If you wish to purchase accessible seats for a subscription, please call us at 800.731.7469 (Mon – Fri, 9am to 5pm). A full list of accessible services for the venue may be found here. 

Splitting or transferring subscriber accounts can be done if the current account holder makes this request in writing. You just need to send us a message by mail or email that lists the following:

 

  • Your name and account number
  • The exact seat(s) that you wish to transfer
  • Your friend’s complete information (name, mailing address, phone number, and email address)
  • Written permission for us to transfer your seats

 

You may send this as an email to AustinService@BroadwayAcrossAmerica.com, or via standard mail to our office at:

 

LEXUS BROADWAY IN AUSTIN

729 7th Avenue, 6th Floor

New York, NY 10019

 

Please be sure to send transfer requests well before the renewal deadline! Once new accounts have been created only the new account holders will be able to manage their tickets.

Subscriptions may be cancelled and refunded in full so long as the request is received prior to the mailing of season tickets. If you have already received your tickets, you will receive the full refund of the cost of tickets minus handling fees – please note that cancelling a subscription will void the barcodes on your tickets. Cancellation requests must be emailed to AustinService@BroadwayAcrossAmerica.com or mailed to:

 

LEXUS BROADWAY IN AUSTIN

729 7th Avenue, 6th Floor

New York, NY 10019

For a full list of Terms and Conditions, please visit this page

During the renewal period, you may call us at 800.731.7469 (Mon – Fri, 9am to 5pm) to see if there are any options for changing your seats. Bear in mind that our inventory may be limited or unavailable at this time.

 

Several weeks after the renewal deadline, all renewed subscribers will receive an email invitation to log in and browse options for subscription upgrades. Keep in mind that upgrades are possible only when seats become available through cancellations, meaning better seats may not be available in your desired performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

 

IMPORTANT: You must have a valid email address to receive notifications about upgrades. Please add Announcements@BroadwayAcrossAmerica.com to your safe senders list so you do not miss any emails from us.

    1. Click HERE to log into your account or go to SUBSCRIPTIONS, then MANAGE MY TICKETS.
    2. Log into your account by entering an e-mail address and password.
    3. Click MY TICKETS at the top of the dashboard, VIEW & MANAGE TICKETS in the Quick Links section, or one of your upcoming events displayed on the dashboard.
    4. Click PRINT in the event management screen.

5. Select the seat(s) you would like to print and click CONTINUE.

6. Click PRINT in the pop up window. NOTE: If you are reprinting tickets that were never received, misplaced, or stolen, please check the LOST OR STOLEN TICKETS? Box.

7. You will see a confirmation screen as your tickets begin to download!

Website Issues

If you are receiving an error message, please call us at 800.731.7469 (Mon – Fri, 9am to 5pm) or email AustinService@BroadwayAcrossAmerica.com for assistance.

If you have forgotten your password, go to “Subscriptions” and then “Manage My Tickets.” Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.  If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 800.731.7469 (Mon – Fri, 9am to 5pm).

 

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

Our Mobile Alerts program lets you sign up to receive messages with us and be notified via text when emergencies happen or important dates arise. To sign up, please visit BroadwayAcrossAmerica.com/SMS. You may receive up to eight (8) messages per month. To stop receiving messages, participants can text “STOP” to 98693. Message and data rates may apply.

 

For more information, please visit our SMS FAQ page here.

Groups Pricing

The group minimum usually ranges from 10 to 15 people. Please visit our Groups page here for more information on individual productions and their policies.

Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.

Tickets may be subjected to a per-ticket Group Sales and Facility fee.  Additional fees may apply for online Group Sales orders or added-value special events.

Many shows do offer a special rate to student and senior groups. Please call your group sales manager at 877-275-3804 (M-F, 10am-5pm) or email Austin.Groups@broadwayacrossamerica.com to discuss the various options available to your group.

Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.

Purchasing Group Tickets

To fill out a group tickets request form or purchase from our Express Groups page, if available, click here. You may also contact our Group Sales department at 877.275.3804 (M-F, 10am-5pm).

For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-serve basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theatre in various rows, sections, and/or price levels.

If online Express Groups are available for your desired show, you will have the opportunity to select your exact seat locations as long as you reach the group minimum. Please note that full payment is required when booking an Express Group.

Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.

Payment dates on traditional group orders vary depending on the show and performance date.  When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at 877.275.3804 (M-F, 10am-5pm).

Please mail checks payable to:

 

Broadway In Austin

Attn: Group Sales

4545 Post Oak Place

Suite 312

Houston, TX 77027

 

If you would like to pay in person, we request that you call ahead to schedule an appointment. Please call us at 1-617-482-8616.

The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.

If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long as you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.

General Group Questions

You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.

There are no refunds or exchanges on group tickets.

Shows may offer complimentary tickets to large groups. Please contact your Group Sales Department for more details.

We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer. If you have not received a response within a week, please call 877.275.3804 or email Austin.Groups@broadwayacrossamerica.com to check the status of your order.

Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.

If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.

If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theatre.

If you have a promo code, visit the Groups Home page and select “Buy Tickets” for the show you want to see. On the next screen, select “Find Tickets” next to your desired performance. Enter your promo code in the pop-up box and hit “Go,” then select your seats!

While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Austin. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.

Website Issues

If you are receiving an error message or having trouble with a Groups purchase or Promo Code, please call us at 877.275.3804 or email:  Austin.Groups@broadwayacrossamerica.com for assistance.

If you have forgotten your password, go to “Subscriptions” and then “Manage My Tickets.” Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.  If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 800.731.7469 (Mon – Fri, 9am to 5pm).

 

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation: