Access Your Tickets Online
Step 2: Ensure you are logged into your account using your email address and password. Tap the 3 horizontal bars in the top left corner, and select My Tickets.
Step 3: Once you select an event, you will see all available tickets you can manage or view. Tap the show you are looking for.
Step 4: Select View Barcode or add to your phone’s mobile wallet for iPhone or Google Pay for Android. We encourage you to save your tickets to your smartphone’s mobile wallet ahead of time for quick, easy entry to the theater.
Step 5: Show your ticket(s) at the door. If you are arriving separately from others in your party, you can transfer your tickets up to 2 hours prior to show time.
Once logged in to your account:
Step 1: Select Manage My Ticket(s) from the menu (three horizontal parallel bars) or at the bottom of the page, then tap the Transfer button.
Step 2: Check the box to select the event(s) you wish to transfer tickets for, and tap Next.
Step 3: Check the boxes to select the specific seats/tickets you’d like to transfer and tap Next.
Step 4: Add the name, email, and a personal message (optional) for the recipient and tap Transfer.
You’re all set! The recipient will have a period of time to claim their tickets. We will keep you and the recipient updated via email at every step including letting you know when they have successfully accepted them. If anything changes, you can easily cancel the transfer as long as the recipient hasn’t accepted yet, and the tickets will be put back into your account.
If applicable, drink and parking coupons and/or your Ciclo early bird gift certificate are available in your subscriber account to download to your mobile device.
A mobile ticket is a convenient and flexible way to receive and manage tickets. You’re probably already using your smartphone to attend movies or when you travel, so why not for a Broadway show? It’s our effort to make your Broadway in Austin experience the very best. Digital ticketing provides:
- Quick, easy, contactless entry to the venue using your mobile phone
- Instant access to all your tickets for the season
- The ability to manage, view, and transfer tickets at any time
- Reduced risk of lost, stolen, counterfeit or forgotten tickets
- The ability to skip the printer and save paper
Barcodes are only visible when logged in to your account on a mobile or smart device. When you view a ticket in your account on a desktop computer, only details like event name, performance date/time, seating location, venue address and the terms and conditions are viewable.
If you do not have access to a smartphone and need a printed ticket, please call us at 800.731.7469 (M-F, 9am-5pm)
We recommend you always add your ticket to your phone’s wallet at least 48 hours before the show to avoid issues with connectivity when trying to enter and find your seat. We will send you an email before your show as a helpful reminder.
No. Tickets must be presented to the usher live from the mobile Account Manager website or within your phone’s wallet.
Yes. However, we recommend transferring any tickets you’re holding in advance to everyone attending. Everyone can enter on their own, explore the venue, and you can meet at your seats.
Sending tickets to everyone in your party is easy via your Account Manager website. You can easily Transfer each member their own ticket in advance, allowing everyone to enter on their own.
Yes. You can cancel the transfer and reclaim the tickets as long as they haven’t already been accepted by the recipient. You can always see the status of all of your tickets including those you have transferred when viewing the event in your account.
Once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend adding your tickets to your phone’s digital wallet before arriving at the show. If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Pay.
Simply come to the box office, present your ID, and we can issue you a printed ticket.
Yes! Our venue is PCI compliant, giving you the highest available security to ensure that your credit card and account password are all well-protected.